Privacy Policy

Overview

lucerionthava ("we", "us", or "our") operates the website lucerionthava.sbs and provides sound creation design services to creative professionals across Australia. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our creativity platform.

We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all personal information we collect through our website, learning programs, and related services.

Information We Collect

We collect various types of information to provide and improve our sound creation design services. The information we collect falls into several categories:

How We Collect Information

• Directly from you when you register for accounts, enroll in programs, or contact us
• Automatically through cookies and tracking technologies when you use our website
• From third-party services you connect to our platform (with your permission)
• Through your participation in our learning programs and community features
• When you subscribe to our newsletters or marketing communications

How We Use Your Information

Your personal information helps us deliver exceptional sound creation design education and maintain our creativity platform. We use your information for specific, legitimate purposes that align with your expectations.

Primary Uses

• Providing access to our sound creation design courses and learning materials
• Managing your account, tracking learning progress, and personalizing your experience
• Communicating about course updates, new programs, and platform improvements
• Processing payments and managing billing for premium services
• Providing customer support and responding to your inquiries
• Improving our services based on usage patterns and feedback

Marketing and Communications

We may send you information about new courses, platform updates, and educational content related to sound design. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

We will never sell your personal information to third parties or use it for purposes unrelated to our sound creation design services without your explicit consent.

Information Sharing and Disclosure

We respect your privacy and limit information sharing to essential situations that support our services or comply with legal requirements.

When We Share Information

• With service providers who help us operate our platform (hosting, payment processing, analytics)
• When required by Australian law, court orders, or regulatory authorities
• To protect our rights, property, or safety, or that of our users
• With your explicit consent for specific purposes
• In connection with a business merger, acquisition, or sale (with privacy protections)

Service Providers and Partners

Our trusted service providers are bound by strict confidentiality agreements and data protection requirements. They can only use your information for the specific services they provide to us, such as website hosting, payment processing, and email delivery.

Data Security and Protection

Protecting your personal information is fundamental to our operations. We implement comprehensive security measures to safeguard your data against unauthorized access, disclosure, or misuse.

Security Measures

• SSL encryption for all data transmissions between your device and our servers
• Secure password hashing and multi-factor authentication options
• Regular security audits and vulnerability assessments
• Restricted access controls for staff members handling personal data
• Secure data centers with physical and digital protection measures
• Regular data backups with encryption and secure storage

While we maintain robust security practices, no system is completely immune to breaches. In the unlikely event of a security incident affecting your personal information, we will notify you and relevant authorities as required by Australian privacy law.

Your Role in Security

You play an important role in protecting your account. Use strong, unique passwords, log out of shared devices, and report any suspicious activity to us immediately. We recommend enabling two-factor authentication when available.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Retention Periods

• Active account information: Retained while your account remains active
• Course progress and learning data: Retained for 3 years after course completion
• Payment and billing records: Retained for 7 years as required by Australian law
• Marketing communications data: Retained until you unsubscribe
• Website analytics and usage data: Anonymized after 26 months

When you delete your account, we will remove your personal information from our active systems within 30 days. Some information may remain in backups for up to 90 days before complete deletion. Certain data may be retained longer if required by law or for legitimate business purposes.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We are committed to honoring these rights and making them easy to exercise.

Exercising Your Rights

To exercise any of these rights, follow this simple process:

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality and account access
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and personalize your experience
• Analytics Cookies: Provide insights into website usage and help us improve our services

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. We use Google Analytics with privacy-focused settings and data retention limits to understand how our platform is used.

International Data Transfers

While lucerionthava operates primarily within Australia, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your privacy.

Any international transfers comply with Australian privacy law requirements, including ensuring adequate protection through contracts, adequacy decisions, or other approved mechanisms. Your personal information receives the same level of protection regardless of where it is processed.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through email or website announcements.

Minor updates may be posted without individual notification, but we will always update the "Last Updated" date at the top of this policy. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account or discontinue using our services.